In his fast-read book, The Little Big Things: 163 Ways to Pursue Excellence, management guru Tom Peters devotes at least 15 of the 163 slots to the same thing—saying, “Thank you.” These words are free and very powerful.
- All the money and time we spend on contests and rewards when most people just want to be appreciated.
- How often we overlook the little things and fail to acknowledge what people are doing for and with us.
- How often we only acknowledge the big things (of which there aren’t that many).
- Only sincere and heartfelt appreciation works; people know when it’s not real.
- Most of us would unleash our discretionary energy and go the extra mile just to hear someone, especially our managers, say, “Thank. I really like what you did.”
- There are a million ways to say, “Thank you” without becoming repetitive or boring.
- Showing thanks is as good as saying it.
- Sometimes a surprise gift accompanied by a “Thank you” can move mountains.
- Thankful work places have powerful morale.
- Colleague engagement begins with an environment of appreciation for achievement and a job well done.
- Gratitude never busted anyone’s budget.
- Saying, “Thank you” requires, at most, 1 minute; a small price to pay to engage your team.
- When we’re too busy to notice our team and express our appreciation we’re just too busy.
- Thanks doesn’t end with our colleagues. It extends to our associates, clients, vendors and families.
- If it doesn’t come naturally, put it in your calendar to thank people regularly.
Work, however much rewarding, can be hard and tiring. A little “chicken soup for the soul” goes a long way. Thanks!