So much of modern management is built around feedback. Gurus say that people thrive on feedback. And so we give it. We call it coaching. We call it counseling. We call it correction. But does it really make things better? I suggest that it does in a very limited sense and that there’s a better…

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It’s an oversimplification from a physics perspective but, essentially, a laser is nothing more than extremely focused light. Think about that. The same sun that you walk under, work under, and tan under, when focused, can fry steel. Now that’s power. People are similar. There’s very little limit to what a person can do—even with…

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