Lean Waste #3: Waiting

“Please take a seat,” they say. “The doctor will be right with you.” Lies. Lies! It’s all LIES! They will not be right with you. They’re overscheduled and behind and even though you showed up early, you will WAIT until they are ready to see you. What a waste of your time! All waiting is…

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Does Your Technology Work for You or Vice Versa?

Do you ever feel that your technology is ruling you? That you have become a slave to the constant barrage of emails, texts, phone calls, voicemails, etc.? Duh! The other day a high level executive confided to me that he had already received over 1000 emails that week and it was only Wednesday. Here are…

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