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Posts Tagged ‘six sigma’

Lean Waste #1: Defects

Any time we make a mistake—whether in crafting a product, updating the GL, filling an order, etc.—we either have to do it over or deliver to our customer something that isn’t right. The matrix of possible defects is huge. Wrong number. Wrong thing. Wrong data. Wrong food. Wrong answer. Wrong price. Wrong solution. Wrong fit.…

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