At the heart of all Business as Mission work is the heart of Jesus Himself. And that means creativity and compassion. Never have these things been more needed than right now in the midst of the COVID-19 crisis. Let’s think about those two BAM characteristics in reverse. Compassion. Jesus was moved with compassion when He…

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Years ago, when I was cutting my teeth on Total Quality Management (TQM, the predecessor to Lean) we would say, “With every pair of hands you get a free brain. Use it!” The reference was to talent hired in, mainly, manufacturing and logistics settings that were never asked their opinion or for input on how…

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